Privacy Policy

1. User information privacy and confidentiality
Respecting the privacy of users is a basic policy of MC. Therefore, MC will not disclose, edit or disclose its related information and non-public content stored in this website without the authorization of legitimate users, except in the following cases:
(1) Relevant legal provisions or MC legal service procedures;
(2) In an emergency, to protect the rights and interests of users and the public;
(3) In order to maintain MC's trademark rights, patent rights and any other legitimate rights and interests;
(4) Other situations where it is necessary to disclose, edit or disclose personal information;
In the following cases (including but not limited to), MC has the right to use the user's personal information:
(1) MC may share the user's personal information with sponsors when conducting promotions or sweepstakes. In these cases, MC will prompt before sending user information, and the user can terminate the transmission process by not participating;
(2) MC can match user information with third-party data;
(3) MC will explain MC's services to future partners, advertisers and other third parties and for other legitimate purposes by disclosing aggregate user statistics;

2. Information confidentiality and disclosure
MC will not knowingly disclose, rent or sell users' personal information and materials to any third party. Except in the following cases:
(1) The user himself agrees to share information and information with third parties;
(2) Only by disclosing the user's personal information and information can certain products and services requested by the user be provided;
(3) Provided in accordance with the requirements of laws and regulations or administrative orders.

Terms of Service

How to proceed?

step 1. Send us an email with all details, such as artworks, materials, size, colors, technics, destination, and payment terms. If you are not sure about what you want, please attached our similar product pictures.
step 2. Once received your details, we’ll reply to you within a very short time, and quote you the price, the freight charge, and the transfer charge.
step 3. After you confirmed the price, we will issue the invoice.
step 4. Making designs if you don’t have after receiving the order payment.
step 5. If you prefer to make samples first, we will proceed with the samples after receiving your sample charge. If not, please skip step 6.
step 6. After receiving your design or sample approval, we will start producing the bulk immediately.
step 7. Bulk production and inspection and handover the goods.
step 8. After-sales service.

How do you transport goods?

Option 1 -By Sea.

The freight charge by sea is much cheaper than Air parcel, which is suitable for large quantity goods, and And the transit time should be within 1 month.

Option 2 -By express. 

DHL / TNT / UPS / FEDEX / EMS/ARAMEX, which is suitable for small quantity within 1 week. The freight charge We can give should be 60% discount -30% discount off the official price.

Option 3 -By air freight.

It is expensive than by express, and the delivery time is less than by the sea.

How long the goods can arrive after I make a payment?

Sample lead time: 5-15 days, it depends on what kind of clothing label.
Bulk lead time: 7-20 days
Sample delivery time: 2-9 days by FedEx or DHL, to USA 1-2 days,  to UK 2-4 days,  to Canada and Australia 2-5 days.
Bulk delivery time:  2-9 days by FedEx or DHL; 7-10 days by air freight; 30-40 days by sea.

What kind of file format do you need for design?

We need a vector graphic file but not a bitmap file. The vector graphic file has to be PDF, AI, EPS, CDR, and the design must be still clear even after infinitely enlarge, no the phenomena of mosaic, or it is bitmap file, not vector graphic file.

The bitmap is made of the pixel, it will become serrated mosaic(not clear).
The common bitmap file is JPG, PNG, GIF, BMP, TIF, PSD.
If the artwork you send us is not the final design, please advise the font name for helping revise it for you. And also please advise us on the Pantone No. of the colors to make sure the color is exactly what you want.

Shipping Policy

If the goods were not satisfied, can the payment be returned back?

It depends on what caused the problem. If we have not made the goods as your requested size, color, techniques, or confirmed design. We can re-make the goods, or returned the payment, or negotiate solutions such as giving some discount, etc. Otherwise, we can’t responsible for the problem; but we can give you some discount for re-making the goods to reduce your losses.